Registered name: Travelpattern Ltd

 

We are the controller of your personal data. For more information on controllers and their responsibilities please see our guidance on data protection principles, definitions, and key terms.

 

This privacy notice tells you what to expect us to do with your personal information.

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• Sharing information outside the UK

• How to complain

 

Contact details

Email

hello@travelwithauntie.com

 

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Addresses

• Purchase or account history

• Payment details (including card or bank information for transfers and direct debits)

• Identification documents

• Information relating to compliments or complaints

• Travel details, including destination, travel dates, departure cities, passport nationality, number of travellers, children’s ages, budget, accommodation preferences, trip preferences and booking requirements.

 

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Marketing preferences

• Recorded images, such as photos or videos

• Purchase or viewing history

• IP addresses

• Website and app user journey information

• Records of consent, where appropriate

 

We collect or use the following information to comply with legal requirements:

• Name

• Contact information

• Financial transaction information

• Any other personal information required to comply with legal obligations

 

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Payment details

• Purchase or service history

• Customer or client accounts and records

• Financial transaction information

• Information relating to health and safety

• Correspondence

 

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

 

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

 

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

• TravelWithAuntie may contact previous customers or people who have made an enquiry with relevant service updates or similar travel planning offers. This helps us keep customers informed about services they may reasonably expect to hear about. People can opt out of marketing messages at any time.

 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

 

Our lawful bases for collecting or using personal information for legal requirements are:

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

• TravelWithAuntie uses personal information to respond to customer enquiries, manage complaints, resolve service issues, keep records of correspondence, and protect the business if a complaint or claim is made. This is necessary to provide good customer service and manage the business properly.

 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

 

Where we get personal information from

• Directly from you

• Suppliers and service providers

• Third parties:

• TravelWithAuntie may receive personal information from a lead traveller or person making an enquiry on behalf of other travellers. This may include names, contact details, children’s ages, passport nationality, departure cities and trip preferences needed to plan the trip.

 

How long we keep information

TravelWithAuntie keeps personal information only for as long as it is needed to provide services, respond to enquiries, manage customer relationships, deal with complaints or claims, and meet legal, tax and accounting requirements.

 

Enquiry information is usually kept for up to 12 months. Customer trip planning records and payment-related records may be kept for up to 6 years. Marketing information is kept until the person unsubscribes or asks for their details to be removed. Information that is no longer needed will be securely deleted or anonymised where possible.

 

Who we share information with

Data processors

Website, payments, email and business administration service providers based in the UK, EEA, US or other countries where appropriate safeguards are in place.

This data processor does the following activities for us: They provide the website, enquiry forms, payment processing, email communications, automation, cloud storage and business administration systems used to receive enquiries, process payments, manage customer information and deliver TravelWithAuntie services.

 

Others we share personal information with

• Professional or legal advisors

• Relevant regulatory authorities

• Organisations we’re legally obliged to share personal information with

• Suppliers and service providers

• Other relevant third parties:

 

Other relevant third parties may include:

• Travel suppliers and booking platforms, where needed to check travel options, availability, pricing, booking requirements and service information.

• Professional advisors, such as accountants, bookkeepers or legal advisors, where needed for accounting, tax, business or dispute-related support.

• Regulators and public authorities, where TravelWithAuntie is legally required to share information.

 

Sharing information outside the UK

Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

Organisation name: Travel suppliers and booking platforms

Category of recipient: Travel, accommodation, transport and booking service providers

Country the personal information is sent to: Countries relevant to the customer’s trip destination or travel arrangements

How the transfer complies with UK data protection law: Where personal information is transferred outside the UK, TravelWithAuntie relies on appropriate safeguards, adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another lawful transfer mechanism where applicable.

 

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

Organisation name: Website, payment, email, form and cloud storage providers

Category of recipient: Website hosting, payment processing, email communication, automation, form management and cloud storage service providers

Country the personal information is sent to: UK, EEA, United States and other countries where the provider stores or processes data

 

How the transfer complies with UK data protection law: Where personal information is transferred outside the UK, TravelWithAuntie relies on appropriate safeguards, adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another lawful transfer mechanism where applicable.

 

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: hello@travelwithauntie.com

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

 

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint