FAQs
Clear answers to common questions about travelling with Travelwithauntie.
If you’re planning a trip and want to understand how things work before enquiring, you’re in the right place.
General FAQs
Click the plus icon to view the answer.
Who is Travelwithauntie for? Travelwithauntie is for people who want travel planned properly with clarity, structure, and support. Our travellers value ease, realistic timelines, and thoughtful planning over last-minute decisions.
Do you plan trips for solo travellers, couples, and groups? Yes. We plan trips for solo travellers, couples, families, friends, and small private groups, as well as curated group trips with fixed dates.
Where are you based, and who can travel with you? We are UK-based, and many of our travellers are based in the UK and Ireland. EU-based travellers are also welcome to join selected group trips or customised plans.
Do you help with visas? Yes. We provide visa-aware planning—timelines, requirement checklists, and coordination to ensure your trip works with processing windows. We do not submit applications or guarantee approvals. All visa applications remain your responsibility.
How far in advance should I book or enquire? Ideally, 8–12 weeks before travel. Some destinations, seasons, and visa requirements may require longer lead times.
Group Trips FAQs
Click the plus icon to view the answer.
What are group trips? Group trips are curated travel experiences with fixed dates, planned routes, and a small group of travellers. They are designed for people who want structure, connection, and ease without having to plan everything themselves.
How big are your group trips? Group sizes are intentionally kept small to maintain comfort and a personal experience. Exact group size is always stated on the individual trip page.
What’s included in a group trip? Inclusions vary by trip and are clearly listed on each group trip page. This typically includes accommodation, selected activities, in-country transportation, transfers, and group coordination. Flights are booked separately. We tell you exactly which flight to book so the group travels together.
Do I need travel insurance for a group trip? Yes. Travel insurance is required for all group trips.
What happens after I book a group trip? Once booked, you’ll receive confirmation, key timelines, and trip-specific information. Closer to departure, you’ll receive final logistics and practical guidance.
Can I transfer or cancel my spot on a group trip? Transfer and cancellation terms vary by trip and are outlined clearly on each group trip page before booking.
Customised Trips FAQs
Click the plus icon to view the answer.
What is a customised trip? A customised trip is a personalised travel plan designed around your dates, preferences, pace, and budget. This option is ideal for couples, families, private groups, or travellers who want flexibility.
How do I start a customised trip? You begin by completing the Customised Trips enquiry form. This helps us assess whether we’re a good fit and understand the scope of your request.
When will I receive my itinerary and accommodation options? Detailed itineraries, accommodation options, and route planning are shared after the paid planning stage begins.
What is the planning fee, and what does it cover? £450 (Short-haul): 1 country, up to 2 bases, up to 7 nights £550 (Long-haul): 1 country, up to 3 bases, up to 14 nights £650 (Multi-country/Group): 2+ countries OR 6+ travelers OR complex routing You get a complete trip structure designed around your travel documents, group dynamics, and preferences When you book through Travelwithauntie: £100 credit toward your final trip cost.
Is the planning fee refundable? No. Planning fees are non-refundable. They cover time, research, and professional planning work already carried out.
Can you work with my budget? We’ll always be honest. If your budget doesn’t realistically match the destination, season, or level of comfort you’re hoping for, we’ll let you know early.
Can I book flights myself? Yes. We provide flight recommendations and guidance, and you book directly. This gives you full control over luggage allowances, seat selection, and airline preferences.
Can I request help with only part of my trip? Yes. You can request support for specific elements such as accommodation planning, routing, experiences, or visa guidance.
What is PayPal Pay Later, and does it change your policies? PayPal Pay Later is a financing option offered directly by PayPal. If you choose this option, your agreement is with PayPal, not TravelWithAuntie. All TravelWithAuntie payment terms, deposit rules, cancellation policies, and refund conditions apply in full, regardless of the payment method used.
Still unsure?
If you’re not sure whether a group trip or a customised trip is right for you, start with an enquiry and we’ll guide you.